FAQ's for clubs and marinas

Frequently asked questions

All Billing Bookings & Payments Emails Items & Categories Location Area's & Spaces QR codes & Scanning Season's & Availabilities Team & Security

If you have any extra billing information such as; VAT ID, Business name, address etc. that you would like to add

Go to Settings
Select Billing
Go to Extra Billing Info
Select Add Info and put in any extra information

At Park Turtle all payments are currently processed through Stripe. To connect your Stripe account

Go to Settings
Select Accounts
At the end of the Accounts page, Select Connect with Stripe
Enter your Stripe Account Info

Go to Settings
Select Billing
Select Update Billing Method
Enter New Card Details

Go to Settings
Select Billing
Choose Monthly or Yearly
Enter Card Details

Rates are what you decide to charge people to park/store their items. You have full control over what you charge. You can set different prices to different Item categories and or spaces. Rates can also be set for varying periods of time such as daily, weekly, monthly or seasonal

To Create a Rate:

Go to Settings
Select Rates
Select New Rate
Enter the Rate’s Name (This could be specific such as 49er. Or it could be more general such as Ground spaces or Wide boats)
Give the Rate a Description (For Wide Boats description could be: Beam > 2m)
Set a Price
Set Time Period (Daily or Seasonal)
Set the number of Max Bookings (This will mean you won’t become over booked & any more bookings over this number for the item category will go into the waitlist)
Select what Item Category or Item Categories will be charged this Rate
You can also apply to certain Spaces that will be charged this Rate
Select Publish
Select Create Rate

Discounts give you more control on how you charge those who stay at your location. A discount is applied to a “Daily Rate”

For example you can set a “10% discount after 7 days”

You can create as many discounts as you like. For example we can have “10% discount after 7 days” & “20% discount after 14 days”

To Create a Discount:

Go to Settings
Select Discount
Select New Discount
Enter the % Discount(This could be 0 - 100%)
Set the Minimum Booking Days(Discount is applied when the booking is = or > this number of days)
Select Create Discount

Position is the rank order that an item, space, area or location show on your list

ie: Position 1 shows first Position 2 shows second etc.

A Category defines what different types of items are (eg: class of a boat such as a Waszp). This helps to differentiate boats or items such as trailers on your platform, so you can more easily manage your boat park.

To Create a Category:

Go to Settings
Select Categories
Select New Item Category
Enter the Categories name (such as 49er or Waszp ) and you can provide a description

Items are the boats, trailers etc. that you will be parking / storing.

An Item can be added to the system manually by yourself.

Each Item gets their own Qr code so you can easily track / log its presence in the future.

To Create a New Item:

Go to Items
Select New Item
Choose an Item Category (Eg: Type of Boat)
Input Serial Number (Sail Number)
Input Boat Name (Not required)
Input Description (Not required)
Select Create Item

Each item is given a unique Qr code. This will help you track your items.

When a new item is added a unique Qr code is made for that item

We recommend “EU30082LP - 35mm x 35mm Weatherproof White Laser labels” for A4 label sheets

How to Print Stickers

Go to Settings
Select Accounts
At Label Printing Defaults all dimensions and sizes of the stickers can be adjusted
Go to Items
Select Items (codes) to be printed
Select Choose Selected
Print

A location is the general ‘overall area’ for where you park your boats. For example a location could be the “Howth Yacht Club”, “Boat platform”, “Dinghy park”, “Marina”, “Moorings” etc.

To Create a New Location:

Go to Settings
Select Locations
Select New Location
Give this Location a Name (Eg: Boat Park)
Give the Location a Description if you like
Select the appropriate boxes for Published ,Display Allocated Space , Customers Choose Space and Waitlist
Select Create Location

An Area is a smaller set within a location. For example in our Location “Howth Yacht Club” we have an “Area” known as “Boat Park” or more specific “Optimist Rack”. This breakdown of location to Area will enable you to more easily manage your parking / storage preferences

To Create a New Area:

Go to Settings
Select Areas
Select New Area
Give this Area a Name (Eg: Optimist rack)
Match this are to a Location
Select Create Area

Spaces are the individual parking/storage spots for the items that you are storing. Each space is placed in a corresponding ‘location’ and ‘Area’. This enables you to more easily manage your storage and parking

To Create a New Space:

Go to Settings
Select Spaces
Select New Space
Give this Space a Name (Eg: W1 —> ‘Waszp 1’) and a description
Match this space to a Location and Area
Select Create Space

To Edit Profile

Go to Settings
Select Profile
Here you can change your Name Email andAvatar

To add a Team Member

Go to Settings —> Team
Select Invite User
Put in their details and select their Role

Go to Settings
Select Password
Enter your Current Password and then enter your New Password

To Connect scanner (storage mode):

Ensure the barcode scanner is set to store scans
- In Park Turtle go to scans —> Upload Scans - scan the code labelled Storage Mode, also scan Add CR*

Once this is done, scan 5 qr codes on boats

2. Now back in the office connect your scanner to your PC

This can be done either by Bluetooth or by plugging in the USB connector

3. When connected, In Park Turtle go to Scans —>

Upload Scans

4. Click into the large text area box

you will see 3 large qr codes on the right side of the screen

5. Scan the Qr code labelled Total amount of barcodes stored

This will show you how many scans you completed

6. Next, clear the text area box and click into the box again

7. Then Scan the first Qr code labelled

Data Upload

8. The stored scans should then type out into the text area box

9. Once complete click the Submit Item Codes button

10. Now double check in your dashboard that scans were uploaded and reference to see if the correct number has scanned

11. You then must clear the scanner so it's ready for the next scan

Go back to Scans —> Upload Scans
Scan the Qr code labelled Clear stored barcode scanner data